As facility professionals, we are pretty good at reacting in an emergency, dealing with difficult people, figuring out how to get a square peg into a round hole, doing more with less, and many other challenges that fly at us daily. However, the one key area where I have seen programs fail or struggle time and time again is in how they perceive, manage, and communicate the value of their facility program to their clients/occupants and, especially, to the executive level. For our facility organizations to be successful we have to manage them as a key business unit and translate the value of our program into terms that resonate with those that control the purse strings and direction of our overall company/organization - We must strive to get an "A" at the C-level!
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