There is an old saying that resonates in all aspects of life. "Respect is earned." A very wise former Manager of mine reminded his staff that we must respect our customers at all times. In business, the customer is not our only client. Our co-workers are our internal clients. The customer isn't always right, but every person deserves to be treated with respect and in adherence with the golden rule: "Treat others the way you'd like to be treated." There will be times when these adages are not being followed by your customer.
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